PANDASLive2023_Logo
5.10.2023 - 5.11.2023
Virtual Event

About PANDAS LIVE

The annual PANDAS Live virtual event brings together the premier healthcare compliance professionals from across the country. We come together once a year to exchange best practices in patient privacy monitoring and controlled substance diversion surveillance, participate in discussions and forums at the leading edge of data analytics in healthcare, and build an active community that is the driving force for improving healthcare compliance standards and practices.

2023 Agenda Coming Soon!

It is almost time for PANDAS Live! The 2023 agenda and session details will be published soon. Sign up to be notified about PANDAS events!

Take Look at the 2022 Agenda

Day 1, May 11th // 11:00AM - 4:00PM ET
11:00
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11:20
Welcome and Opening Remarks
11:20
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12:00
KEYNOTE: Perspectives on Operationalizing Compliance Given Key Themes Ahead

Alexis Gilroy
Practice Leader - Healthcare & Life Sciences, Jones Day

Various emerging areas, often with new and unique requirements, including COVID-waived services, multi-jurisdiction activities, telehealth, information blocking, data ownership, and pricing disclosures are rapidly emerging and gaining significant attention by enforcement authorities. Build a foundation for operationalizing compliance by scaling practices, implementing targeted periodic and intentional updates for certain evolving requirements, educating regulators, designing teams of integrated skill-sets, and teaming for expertise are key strategies as we look ahead to health delivery needs of the future. Beyond a risk mitigation tool – compliance as a value-driver.
12:00
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12:10
Break
12:10
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12:40
Optimizing Protenus - Small Tweaks that Make a Difference

Janelle Harrison
Risk Management IS Analyst, Vidant Health

Just going with the flow? Now is the time to take a closer look at your non-employee workforce, suspicion score thresholds, data feed, and any other possible avenues to optimize case generation for your organization.
12:40
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1:30
Lunch Break
1:30
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2:20
In Healthcare Compliance, Collaboration and Efficiency is the Name of the Game

Christina Galbo, MBA, CHC
Chief Compliance & Privacy Officer, Rady Children's Hospital and Health Center

Mariana Ojeda
Compliance Auditor/Analyst

This presentation will focus on use of Protenus tools to collaborate with other departments, such as HR, and create tracking mechanisms to efficiently manage cases. Rady Children's will share how they use case bundles to track the status of a case investigation, use of Groups to ensure appropriate assignment of cases, and use of email templates to efficiently communicate with individuals involved in a case.
2:20
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2:35
Break
2:35
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3:25
Why Trust AI?

Ellen Ambrose, PhD
Director of AI, Protenus

Erika Dunn-Weiss, PhD
Staff Data Scientist, Protenus

At Protenus, our customers place their trust in our analytics when they devote their time, resources, and credibility into investigating cases. This leads to a natural desire to understand and verify the data behind each case. However the desire for a clear explanation is in direct contradiction to the biggest strength of AI: the ability to leverage statistical trends in the data that are invisible to the human observer. The Data Science team will discuss this challenge, our approach to building trust, and examples from the Privacy and Diversion modules that explain how AI "thinks" about a case.
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AGENDA UPDATE: Breakout Groups

The PANDAS Live Breakouts will now take place after the conference on Thursday, May 19, from 2 - 3pm ET. If you indicated that you would like to attend a breakout, please be on the lookout for a follow-up email with a calendar hold and login details.

These breakout sessions will give customers the chance to learn from each other and Protenus employees with personalized small groups. Focused on areas of interest and pain points, these sessions will look to foster collaboration and connection between customers, while finding new ways to utilize their Protenus solutions.
Day 2, May 12th // 11:00AM - 4:00PM ET
11:00
-
11:05
Welcome and Opening Remarks
11:05
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11:55
We Innovate for Tomorrow, So You Can Focus On Today

James Schaffer
VP of Product, Protenus

Alex Baca
Senior Product Manager, Protenus

Mitch Johnson
Platform Product Manager, Protenus

Scott Cady
Senior Product Manager, Protenus

Join us on a deep dive into the 2022 Protenus Roadmap and learn about upcoming advancements to our Patient Privacy Monitoring and Drug Diversion Surveillance solutions. We are excited to share a preview of our upcoming enhancements that will further refine our analytics, accelerate solution scalability, and optimize our end user’s experience. During this session you will also have the opportunity to ask questions directly to our product experts.
11:55
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12:10
Break
12:10
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12:40
Boston Medical Center's Journey Through the First Year of Proactive Diversion Monitoring

Joy Vreeland
Associate Director, Inpatient Pharmacy, Boston Medical Center

Join us for a Q&A style chat where we will discuss what led Boston Medical Center to seek out a proactive drug diversion monitoring solution, the challenges they've overcome thus far, the goals they have for the future, and where they believe the diversion prevention industry is headed.
12:40
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1:30
Lunch Break
1:30
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2:20
Get a Good Night's Sleep Knowing You Are Audit Ready!

Cindy Meyerhofer, MS, CHPC, CPXP
Manager, Privacy Investigations, Privacy Program, Mayo Clinic

Tips for implementing a Privacy Quality Assurance Program that incorporates the power of coaching to enhance staff satisfaction and ensure audit readiness when OCR knocks on your door!
2:20
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2:35
Break
2:35
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3:25
Ascension's Journey with Protenus

Kati Shell, PharmD, CpH
Area Manager Clinical Operations-Texas Market/Pharmacy Clinical Operations, Ascension Health

Included in this presentation will be the history of our Protenus implementation, our current distribution of work and collaborative models employed across Ascension and progress towards achieving a certain level of standardization. Lastly, we will discuss the future vision of Protenus utilization at Ascension sites of care.
3:25
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3:40
Thank You and Closing Remarks

Meet Last Year's PANDAS LIVE Speakers

Meet Nick Culbertson - CEO and co-founder, Protenus

Under Nick Culbertson’s leadership, Protenus has grown to become the leading healthcare compliance analytics platform, hired more than 100 team members, and established an innovative community of healthcare compliance professionals, PANDAS.

While serving in the U.S. Army as a Green Beret, Nick specialized in human intelligence network gathering and analysis. This knowledge and expertise play into Nick’s skills in building behavioral profiles to train artificial intelligence, but also to lead teams of experts from diverse disciplines and backgrounds in achieving shared goals. In addition to Protenus being named the 2020 KLAS Category Leader in Patient Privacy Monitoring and a Gartner 2019 “Cool Vendor” in Healthcare Artificial Intelligence, Nick has also been named one of “Healthcare’s Entrepreneurs to Know” by Becker’s Hospital Review and received SmartCEO’s Executive Management Award. He was also named one of Baltimore’s Top 40 under 40. In 2019, Nick was named a finalist in EY’s Entrepreneur of the Year Award for the Mid-Atlantic region.

Prior to attending medical school and founding Protenus, Nick spent four years as a biomedical researcher at Johns Hopkins University, from which he holds a bachelor's degree in cellular biology. He also helps run The 6th Branch, a veteran-led community service organization in East Baltimore. During his eight years with the U.S. Army veteran, Nick was awarded two Bronze Stars, one for extraordinary valor.

Meet Christa White, MBA - Vice President, Customer Success, Protenus

Christa White brings more than a dozen years of leadership and experience in customer engagement, training, and support for software platforms to her work leading Protenus’ Customer Success and Professional Services teams. Her work involves collaborating across the revenue, product, and technical operations teams to streamline and optimize the customer journey. She is also engaged in crafting meaningful customer relationship management initiatives.

Prior to joining Protenus, she spent eight years at Booz Allen Hamilton as a senior technologist. Her experience there ranged from managing a support team for thousands of global users to developing and delivering precision technical documentation for Department of Defense clients.

Christa holds an MBA from the combined University of Baltimore/Towson University program. She received her BS in Applied Mathematics with a minor in Economics from Loyola University in Maryland.

Meet James Schaffer - Vice President of Product, Protenus

James leads all aspects of product management and product design at Protenus. He brings 10 years of product management experience to Protenus. James leads the cross-functional team that is responsible for improving the Protenus platform; with his team, he sets the strategy, roadmap, and feature definition for our platform and modules.

Before joining Protenus, James was the VP of Product at Klara, a healthcare communications platform, where he focused primarily on their EHR integration and implementation strategy. He previously worked at Cota, a real-world data oncology startup where he led product development for providers and life sciences. During that time he worked with some of the world’s leading cancer minds and institutions, such as Memorial Sloan Kettering, Novartis, and IBM’s Watson for Oncology. He is a graduate of UMass Amherst, majoring in political science and journalism.

Meet Alex Baca, MS - Senior Product Manager, Protenus

Alex has run the gamut of roles at Protenus, from data engineering to customer experience. Recently, Alex has shifted gears and joined James in our product organization as the product manager for privacy. In this role, Alex works with stakeholders across the company to ensure that we continue to provide the level of services that earned our KLAS Category Leader award in privacy monitoring for two consecutive years.

Before joining Protenus, Alex was a Venture For America Fellow, a software engineer at several local tech startups, and the co-founder of SOS4 Cancer, a non-profit organization that supports teens fighting cancer. Alex has a bachelor’s degree in computer science from Washington and Lee University, and a master’s degree in chemical and biomolecular engineering from Johns Hopkins.

Meet Ellen Ambrose, PhD - Director of Data Science, Protenus

Ellen followed her passion for data analysis from experimental science into the data science field. As director of data science, she oversees the research and development of the analytics component of the platform, with a team focused on analyzing user behavior in the EHR to find cases that are delivered to our customers.

After studying math and chemistry as an undergrad, she earned a doctorate in neuroscience at Johns Hopkins University studying how neural activity represents experience in brain systems related to memory formation. Ellen was drawn to Protenus by the enormous potential in healthcare data and the desire to extract meaningful and useful signals from this data.

Ellen is a proud UNC Tarheel and North Carolina native although she’s called Baltimore home for many years. She’s been deeply engaged in the Baltimore community through nearly a decade volunteering with Thread, a program that builds support networks around students and young adults facing significant challenges.

Meet Erika Dunn-Weiss - Staff Data Scientist, Protenus

Erika earned her B.S. in math from the University of Chicago and earned her Ph.D. in neuroscience from Johns Hopkins University. She is passionate about using quantitative analytics and machine learning to unlock insights from data. She loves working at Protenus because of the people, and the opportunity to positively impact the healthcare industry through data science and AI.

Meet Mitch Johnson - Platform Product Manager, Protenus

As a Platform Product Manager, Mitch manages the development roadmap for the shared infrastructure that empowers our compliance analytics solutions.

Prior to Protenus, Mitch spent nearly 8 years at Epic, where he supported reporting infrastructure and strategy for several multi-state healthcare organizations. Internally, he led many company-wide initiatives aimed to increase customer adoption of new software features and technology integrations.

Mitch holds a Bachelor’s degree in Mechanical Engineering from Texas A&M University and a Master’s degree in Biomedical Engineering from Northwestern University.

Meet Scott Cady - Senior Product Manager, Protenus

Scott is our product manager responsible for the investigation workflow and reporting tools in the application. Prior to starting with Protenus in 2020, he held product roles in both healthcare and hospitality technology. He has overseen the development of business tools that leverage AI and Machine Learning to optimize revenue, reduce costs, and improve patient outcomes.

He loves helping users take advantage of data and technology to streamline their work and make better decisions.

Meet Russell Dorsey - Senior Customer Success Manager, Protenus

Russell brings more than a decade of pharmacy operations and leadership experience to Protenus, including an emphasis on managing proactive drug diversion programs.

Prior to joining Protenus as a Senior Customer Success Manager, he spent 5 years at Baptist Health as the Special Projects & Indigent Care Coordinator within the inpatient pharmacy. Among his various data driven projects, he led a multidisciplinary team to identify drug diversion and educate staff on the organization’s proactive diversion posture. At Protenus he collaborates with customers and colleagues alike to drive a positive customer experience and deliver value with healthcare compliance analytics.

Russell holds a BS in Biology from the University of Central Arkansas, is a nationally certified pharmacy technician, and is an active member of the board  HealthcareDiversion.org.

Meet Janelle Harrison - Risk Management IS Analyst, Vidant Health

Janelle Harrison is a Risk Management IS Analyst with Vidant Health as part of the Office of General Counsel – Risk Management. She has 24 years in Healthcare with focus on Physician Billing, Compliance/Auditing (Hospital and Physician), and Data Analytics. In addition, Janelle is a Registered Health Information Technician (RHIT) and Certified Coding Specialist-Physician based (CCS-P) and holds her Associates in Applied Sciences degree from Pitt Community College in Health Information Technology.

Meet Christina Galbo, MBA, CHC - Chief Compliance & Privacy Officer, Rady Children's Hospital and Health Center

Ms. Galbo oversees the business ethics and corporate compliance program, including education and training programs, compliance plan development and reporting mechanisms, compliance investigations, vulnerability and risk assessment and administering the conflict of interest policy and programs. In her role, Ms. Galbo is responsible for planning, oversight, and coordination of activities to drive effective compliance with regulatory requirements and policies, and to foster a work environment where workforce members do the right thing to protect Rady Children’s patients, and the communities we serve. Ms. Galbo joined Rady Children’s in 2013. Ms. Galbo received a Bachelor of Arts degree in Political Science and Spanish (1991), a Master’s degree in Business Administration (2000) and she is certified in Healthcare Compliance.

Meet Mariana Ojeda - Compliance Auditor/Analyst

Mariana Ojeda serves as the Compliance Auditor/Analyst for Rady Children’s Hospital-San Diego. In her position, Mariana is responsible for conducting electronic health record monitoring audits to help ensure compliance with applicable statutory and regulatory requirements, as well as participating in other compliance operations for the department. Prior to this position, Ms. Ojeda worked as a Regulatory Compliance Analyst with QMetrics, Inc. in San Diego, California. Ms. Ojeda holds a Bachelor of Arts in Criminology, Law, and Society and a Bachelor of Arts in Psychology and Social Behavior. She is currently working on a Masters in Healthcare Administration.

Meet Joy Vreeland - Associate Director, Inpatient Pharmacy, Boston Medical Center

Joy Vreeland, PharmD, BCPS is the Associate Chief Pharmacy Officer for Inpatient Pharmacy at Boston Medical Center. BMC is a 450 bed safety-net hospital with the largest and busiest trauma and emergency services in New England. Joy directs the Controlled Substance Diversion Prevention program for BMC, overseeing audits for Nursing, Anesthesia, Pharmacy, Boston EMS and Boston MedFlight. Her career at BMC spans over 20 years of experience in pediatric clinical pharmacy and pharmacy operations, with the past 11 years in pharmacy leadership. She received her doctorate in Pharmacy from Northeastern University and completed a pharmacy residency at UF Health Shands Hospital in Gainesville, FL.

Meet Cindy Meyerhofer, MS, CHPC, CPXP - Manager, Privacy Investigations, Privacy Program, Mayo Clinic

Cindy Meyerhofer is a Privacy Manager at the Mayo Clinic. She has served in a variety of roles at Mayo Clinic in her 40 years including Desk Operations in Urology, Endocrinology, Human Resources, Patient Experience and joined the Privacy Team in December of 2020. She has a Master’s Degree in Business Management and is a Certified Healthcare Privacy Professional.

Meet Kati Shell, PharmD, CpH - Area Manager Clinical Operations-Texas Market/Pharmacy Clinical Operations, Ascension Health

Kati Shell is a pharmacist with experience in clinical pharmacy staffing and leadership for the past 15 years, with a focus on medication safety and quality. She completed an undergraduate degree at University of Central Florida in Biology, and went on to complete a Doctorate of Pharmacy Degree at University of Florida. Starting her pharmacy career as a retail pharmacy technician, Kati moved to Long Term Care pharmacy upon receiving her PharmD. Since then, Kati has worked with a variety of different pharmacy roles over the last 13 years within Ascension, including Staff Clinical Pharmacist, Quality and Safety Coordinator and Director of Pharmacy. Currently, she serves as the National Clinical Coordinator for the Ascension Opioid and Pain Management Governance in addition to her role as a Clinical Operations Area Manager with a focus on Controlled Substances and Diversion on the Ascension National Pharmacy Team.

Meet Alexis Gilroy - Practice Leader, Healthcare & Life Sciences, Jones Day

Alexis Gilroy, a national leader in the digital health industry, advises on complex transactional and health regulatory issues with an emphasis on virtual health methods, such as telemedicine, telehealth, and mobile health. Alexis is co-leader of the Firm's Health Care & Life Sciences Practice.

Focused on transactions in the digital health and health information technology (HIT) sectors for more than a decade, Alexis pairs practical experience with a keen understanding of often novel federal and state regulatory requirements. Hospitals, health systems and other health providers, virtual health companies, technology organizations, e-commerce, pharmacy and retail leaders, life science businesses, and investors from across the United States seek her legal counsel on various e-health topics, including multijurisdictional business strategy and implementation, state-specific telehealth regulation, corporate practice of medicine, reimbursement, international second opinion and telehealth programs, online prescribing, patient consent, credentialing by proxy, remote supervision, and fraud and abuse considerations. She frequently develops and negotiates telehealth specific services and affiliation contracts and manages health regulatory matters for M&A and equity transactions with both investor/buy-side and company/target-side experience.

Alexis speaks and writes extensively on matters involving digital health, including testimony before legislative and regulatory bodies. She served on the board of directors and as the VP of the American Telemedicine Association (ATA) and is a member of the ATA College of Fellows. She was an appointee to the Maryland governor's Telemedicine Task Force, member of the Federation of State Medical Boards' workgroup on telehealth, leader of the American Bar Association's Science & Technology Practice Group, and leader of the American Health Lawyer Association's (AHLA) E-Health and Telemedicine Affinity Group.

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